FAQs
You Asked, We Answered
Looking for more information about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch today.
How Can You Charge Less, and Are All Your Fabrics £5 per Meter?
We’re a small, family-run business, and that’s the main reason we can offer lower prices per metre—we’re not driven by greed, but by a love for what we do. When you shop with us, you’re supporting our family directly.
In addition to sourcing regular fabrics, we’ve built strong relationships with suppliers across the UK, allowing us to purchase clearance, deadstock, surplus, and other discounted stock. This not only helps reduce waste and benefit the environment but also lets us pass those savings on to you.
While not all of our fabrics are £5 per metre, most of them are priced at £5 or less.
To help you choose the right fabric, our descriptions include a brief "Ideal for" list, suggesting possible uses. This list is not exhaustive but is based on customer feedback and personal experience from our team.
Did You Know?
It’s illegal to falsely advertise products. A quick tip: to check if a fabric contains cotton, scrunch a small section in your hand. If it creases after holding it for a few seconds, it likely has a high cotton or natural fiber content. You can also do a burn test—cotton will burn and turn to ash, though if it’s a blend, it may melt slightly (e.g., fleece, which often contains polyester).
There are so many different names for the same fabrics, which can be confusing. Here are some examples:
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Lycra vs. Spandex: Both are made from elastane and are essentially the same, though quality may vary by manufacturer.
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Cotton Interlock: Often referred to as 100% cotton T-shirt fabric (without elastane for stretch). Many customers are unfamiliar with "interlock," so we simply call it cotton T-shirt fabric for clarity.
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Ponte, Ponte de Roma, Ponti: All the same fabric. For simplicity, we explain these terms in our fabric information section Click Here
FAQs
Can I Cancel My Order?
Yes, as long as it hasn’t been dispatched. If it has, please see our returns policy.
My Order is Urgent, How can I get it quicker?
For urgent orders, Please contact us so we can ensure we prioritise it.
Can You Source Specific Fabrics?
Sometimes. Feel free to message us, and we’ll do our best to source it. The cost will depend on the supplier.
Why Isn’t My Fabric Cut 100% Straight?
We use tailoring scissors, and while we aim for precision, cuts may occasionally be slightly off. We generally cut over a metre, so you will still receive 1 metre at the shortest point.
Why Isn’t My Fabric Exactly 100cm / 1 Metre?
We aim to cut precisely, but allow for up to a 10% variation. Most of our fabrics are cut between 97cm and 103cm.
Where Do You Ship To?
We currently ship to:
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England
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Scotland / Highlands
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Northern Ireland
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Ireland
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Jersey / Guernsey
For other locations, please contact us for a personalised quote.
Can I Add to an Order?
Yes, but shipping costs are based on weight. Contact us, and we’ll try to accommodate your request. Additional postage fees may apply.
What Are Your Processing Times?
Orders typically take 3-5 working days to dispatch. During busy periods, it may take up to 7 working days. Working days are Monday to Friday.
What If My Address is Incorrect?
If you need to update your address, contact us ASAP through Facebook or email or text. We usually ship the same or next working day, so let us know quickly to avoid any issues. Please double-check your details at checkout, as parcels sent to the wrong address will not be refunded. If returned, we can resend them to the correct address, but you will be responsible for covering the additional postage costs.
I Have a Problem with My Order—What Should I Do?
If there’s an issue with your order, please contact us within 48 hours of receiving it so we can resolve it.
Why Did I Receive a Refund Without Being Contacted?
If we issued a refund, it’s likely due to an out-of-stock item. We usually email you first, but if we don’t receive a response within 2-3 days, we process the refund automatically. During busy periods, such as Christmas sales, we may refund out-of-stock items immediately.
Do you offer gift cards?
Yes! But do note these are emailed to you and you will not receive a physical voucher. Click here or on the image below to buy a giftcard for you or someone else
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Fabric Categories: Meanings and Expectations
Deadstock / Surplus to Requirements:
These fabrics are classified as "deadstock" for various reasons. They might have been excess stock, leftover from a previous project, unsold, or produced in quantities exceeding demand. Other reasons include minor faults, customer cancellations, or not meeting original specifications. These fabrics may have been stored for some time and could show signs of dust or marks from storage. Fabric types vary and may include designer prints, but composition details may or may not be available.
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Expected Condition: Some fabrics may show marks, dust, or faults near the selvage (within 4 inches / 10 cm). However, the majority of the fabric is still usable and has plenty of life left.
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Unacceptable Condition: Misprints, marks, or holes across the fabric that are not disclosed in the description.
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Benefits: Reduces waste, offers unique fabrics, maintains good quality, is eco-friendly, and cost-effective.
Clearance / End of Line:
These fabrics are from discontinued lines or are out-of-season stock. They may occasionally have marks, misprints, or minor faults. Composition details might be provided, but not always.
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Expected Condition: Typically free from faults or marks, often unique and available in limited quantities, with plenty of usable material.
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Unacceptable Condition: Misprints, marks, or holes not stated in the description.
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Benefits: Reduces waste, offers exclusive fabrics, maintains high quality, eco-friendly, and affordable.
Other:
We source fabrics from various suppliers, often acquiring "job lots" from businesses looking to reduce stock or clear out warehouse space. These fabrics come at lower prices due to established business relationships. Composition details may or may not be provided.
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Expected Condition: Generally free from faults, marks, or misprints, with plenty of life left.
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Unacceptable Condition: Misprints, marks, or holes not mentioned in the description.
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Benefits: Reduces waste, provides unique fabrics, is still high quality, sustainable, and cost-effective.
Regular Stock:
These fabrics are consistently available and are never on sale or discounted. They come with full composition details and no faults.
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Expected Condition: Brand-new with no faults, marks, or misprints.
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Unacceptable Condition: Faulty, misprinted, or marked fabrics.
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Benefits: Consistent availability, ensuring your fabric needs are always met.
Fabric Care Instructions:
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Pre-Wash: We recommend pre-washing all fabrics to remove any dirt or dust from storage and the manufacturing process. This also allows for any potential shrinkage, depending on the fabric type.
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Drying: To extend the life of your fabric, air drying is preferred over tumble drying.
Please Note:
For fabrics that arrive on large rolls, we manually transfer them to bolts for easier handling and cutting. During this process, the fabric is folded in half and re-rolled, which may result in some creasing.
Which payment methods do you accept?
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